Track your order

What happens, in order

1. 01

   Ticket loggedAt once

   Once the ticket goes through, the page in front of you carries a number: ODN- and a run of digits. That is the handle the desk pulls your order up by. Copy it somewhere safe, because this site has no account to sign back into, and no email goes out unless you left an address.

2. 02

   Someone rings youUsually 1 working day

   A person rings the number on the ticket and goes through what you bought, where it is going and what the courier will be collecting. Until that conversation happens, nothing leaves the shelf. A phone that has not rung yet means an order waiting its turn, not an order gone astray.

3. 03

   Picked, checked, handed over1–2 working days

   After the call the order is picked off the shelf, checked against the ticket, boxed and given to the courier network that covers your country.

4. 04

   On the road3–7 working days

   How long depends on where you live; the country-by-country table is on the Delivery sheet. Where the local courier runs its own tracking, it sends you a link by text message or email, and often a delivery window on the day. Some of them ring instead. That link comes from the courier, not from us, so we cannot promise one for every country.

5. 05

   At your doorOne attempt, then a retry

   You pay the courier in cash and the job is done. Nobody home? The courier leaves a card or gets in touch to arrange another attempt — the detail is in Delivery, section 7.

Ask us to trace it

Write to desk@outletden.com with the four things below, or use the contact desk form and pick the topic about an order. We put the question to the courier and come back with what they tell us. The desk answers within 2 working days, and is staffed Monday to Sunday, 08:00 to 20:00 Central European Time.

Ticket number

ODN- and its digits, off the confirmation page

Name

Exactly as it was written on the order

Where it is going

Town and postcode are enough

Phone

The number we rang to confirm