The desk · Staffed by people
Contact desk
One desk, no chatbot, no ticket maze. Write, ring or post a letter. Quote your ticket number and the answer comes faster.
How to reach us
- desk@outletden.comAnswered within one to two working days.
- Phone
- to be confirmedDuring desk hours. Calls are charged at your operator’s normal rate.
- Desk hours
- Mon–Fri 08:30–17:00 (CET)
- Post
- WHATECH MOBILE CO., LIMITED
Room 505, 5/F, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong KongLetters only. No showroom, no counter, and returns go to a different address. - Language
- The desk writes and speaks English.The order confirmation call is separate and is held in your language where possible.
- Have ready
- Your ticket number (ODN- and digits)It is on the page you saw after ordering. Without it, the name and phone number from the order will do.
Who you are writing to
The desk belongs to the seller, WHATECH MOBILE CO., LIMITED. Adverts for this site are run by a separate company, the advertising operator, which is never the seller and cannot help with orders. Both are set out on the Company details sheet.
Write to the desk
The form goes straight into the desk’s queue. We reply by email within one to two working days, so check the address before you send.
Asked most, answered short
- Where is my parcel?
- Count 1–2 working days to pack after the confirmation call, then 3–7 on the road depending on the country. The table is on the Delivery sheet. Past that, send us the ticket number and we trace it.
- Nobody has phoned me yet.
- The confirmation call normally comes within one working day, from a number you may not know. We try several times over three working days. Missed them all? Write to the desk with a good time to ring.
- Can I change or cancel an order?
- Yes, at no cost, until the parcel has been handed to the courier. Say so on the confirmation call or send the ticket number to the desk. After that, use the 14-day right of withdrawal.
- Can I pay by card or transfer?
- No. Payment is cash to the courier when the parcel arrives: the price of the goods plus 4,99 € delivery. Nobody from us will ever ask for card details or money in advance.
- How do I send something back?
- Tell us in writing within 14 days of delivery, wait for the return address, post the goods within 14 more days. The refund comes by bank transfer. Every step is on the Returns and refunds sheet.
- It arrived damaged, or it does not work.
- Send the ticket number and two or three photos. We collect it or send a prepaid label, then replace it or refund you. You pay nothing for that return, and the legal guarantee runs for at least two years.